BIORESTORE has a 30-day return policy from the date you have received your order.
To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, and in a condition which can be resold.
NOTE: If your purchase is opened after purchase, we will not be able to offer a refund.
To begin a return request:
You will need the receipt or proof of purchase, found in the email you received when ordering your product from BIORESTORE.
To start a return, please contact hello@bio-restore.com and state your order number and reason for returning the item.
Once your return is accepted, we will send a return shipping label, as well as instructions on how and where to send your package.
Please note: Items returned without first requesting a return will not be accepted.
Further Info:
You can always contact us for any return question hello@bio-restore.com.
Damages Items:
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund in your account.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@bio-restore.com.
